المسار الثاني - علاقات العملاء
- يجب عليك التسجيل في هذه الدورة للوصول إلى محتوى الدورة.
ما هي علاقات العملاء؟
علاقات العملاء هي العملية التي تتم في جميع أنحاء الشركة لتطوير علاقات إيجابية مع عملائك، وجميع تفاعلات العملاء وتجاربهم.
علاقات العملاء هي العملية التي تتم في جميع أنحاء الشركة لتطوير علاقات إيجابية مع عملائك، وجميع تفاعلات العملاء وتجاربهم.
AGREEMENT TO TERMS
These Terms of Use constitute a legally binding agreement made between you (“you” or “your”) and Enitqal for Training (Not-for-Profit) LLC, operating under the tradename Partners for Good (“PfG”, “we,” “us” or “our”), regarding your access to and use of the i2z platform or https://i2z.org/en/ website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site” or “Platform”).
The Platform is a digital platform that enables young entrepreneurs to develop their ideas and businesses from start to finish. The integrated ecosystem provides them with the necessary information, knowledge, and tools they need on their entrepreneurial journey. It then connects them with networking opportunities with partner business incubators, available funding opportunities, or other services they may need.
In order to access the Platform, all users are required to accept and comply with these Terms of Use.
By accessing the Platform, you agree that you have read, understood, and agree to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE PLATFORM AND/OR ASSOCIATED OR POTENTIAL SERVICES (IF ANY) AND YOU MUST DISCONTINUE USE IMMEDIATELY. You will be subject to, and will be deemed to have accepted, these Terms of Use by your access to and/or use of the Platform.
SUPPLEMENTAL TERMS
Supplemental terms and conditions or documents that may be posted on the Platform from time to time are hereby expressly incorporated herein by reference, without the need to notify you at the time these are being posted. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will announce any modifications by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Platform after the date such revised Terms of Use are posted. IF YOU DO NOT AGREE WITH ANY REVISED TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE PLATFORM AND/OR THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
RESTRICITONS ON USE
The information and Services provided on the Platform are not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Platform from locations other than the Hashemite Kingdom of Jordan do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Platform is intended for users who are at least [•] years old. Persons under the age of [•] are not permitted to register with the Platform. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) are hereby expressly prohibited from accessing, using or registering with the Platform.
USER REGISTRATION
To access the Platform, You must first sign up with an individual user account (“حسابي”) using your email address and by providing certain information. You will need to create a password for your Account. we encourage you to use “strong” passwords (passwords of 16 letters that use a combination of upper and lower case letters, numbers and symbols) with your Account.
You agree that you will not create more than one Account, or create a user account for anyone other than yourself without first receiving permission from the other person. You are responsible for maintaining the confidentiality of your login details and for any activity under or use of your Account and password. We will not be liable for any loss that you incur as a result of someone else accessing and using your Account, either with or without your knowledge.
We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
Referral partners
We offer you the opportunity to connect you with numerous incubators, fund agents (“الممولين”) and service providers (“خدمة Providers”) (collectively the “Referral شريك”) via the Platform. The manner in which the Platform operates to inter alia connect you with the Referral Partners is described in [•].
The Platform’s role in this respect is limited to connecting You with the Referral Partners. We do not guarantee any arrangements or relationships of any sort between you and the Referral Partners. We do not guarantee the receipt by You of any funding or support (whether material or moral) by any of the Funds. The decision whether to fund or support You or Your business rests exclusively with the Funds, which shall be taken in accordance with their sole and absolute discretion.
When entering into any contractual arrangement with the Referral Partners, you should use your best judgment, evaluate the risks of such arrangement, and generally exercise caution. Neither we, our directors, employees or agents will encourage you to, or dissuade you from, entering into any contractual arrangement with the Referral partners, or advise you on the terms and conditions or particulars or such contractual arrangements. You shall fully assume the consequences of any contractual arrangement entered between you and the Referral Partners, which shall be at your sole risk.
We are not party to any contractual arrangement that may be entered into between you and the Referral Partners. We are, and will remain, entirely independent from the Referral Partners, who are neither our employees, agents nor representatives. We have no control over the conduct of any Referral Partners, including the quality and timeless of the Services that may be provided by the Service Providers. As such, You acknowledge that We shall not be held liable or responsible for any acts or omissions by the Referral Partners or any resulting loss or damage (of whatever type, nature or amount) that may be incurred by You.
You may not, through any means whether directly or indirectly, contact the Referral Partners, or any of their directors, employees or agents without our prior written consent.
SUBMISSIONS
For the purposes of enabling you to use and potentially benefit from the Platform, You acknowledge and agree that you will be submitting suggestions, ideas, designs, plans, statements and other documents or information onto the Platform (“Submissions“). The Submissions may not be altered, updated, amended, removed or deleted by you at any time without our prior written consent.
You hereby warrant that any such Submissions are original, have been prepared entirely by you (or have been granted the right or license thereto) and that you have the right to submit such Submissions. All Submissions must be free from any content or material that may be cloistered as offensive, libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights or the applicable laws or public order. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions. We shall not be hold responsible for any Submissions that may be uploaded by you onto the Platform, and You agree to protect and defend us against all claims that arises out of or in connection therewith. You acknowledge that we are entitled to immediately remove any Submission made by you, without an obligation to inform you of the reasons.
By virtue of submitting or uploading the Submissions onto the Platform, You hereby acknowledge and agree that We will be processing the Submissions and forwarding the Submissions (in part or full) to the Referral Partners for the purposes of the Platform. Please do not upload any Submissions onto the Platform which you consider as confidential information or property to which certain intellectual property rights is attached to.
INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated, the Platform is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Platform (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights in the Hashemite Kingdom of Jordan and elsewhere. The Content and the Marks are provided on the Platform “AS IS” for your information only. Except as expressly provided in these Terms of Use, no part of the Platform and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
Provided that you are eligible to use the Platform, you are granted a limited and revocable license to access and use the Platform and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Platform, the Content and the Marks.
USER REPRESENTATIONS
By using the Platform, you represent and warrant that:
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your Account and refuse any and all current or future use of the Platform (or any portion thereof).
PROHIBITED ACTIVITIES
You may not access or use the Platform for any purpose other than that for which we make the Platform available. The Platform may not be used in connection with any commercial activities or purposes except those that are specifically endorsed or approved by us.
As a user of the Platform, you agree not to:
THIRD-PARTY WEBSITES AND CONTENT
The Platform may contain (or you may be sent via the Platform) links to other websites (“Third-Party Websites“) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content“).
Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Platform or any Third-Party Content posted on, available through, or installed from the Platform, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content.
Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Platform and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms of Use no longer govern.
You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Platform or relating to any applications you use or install from the Platform. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party.
You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.
PLATFORM MANAGEMENT
We reserve the right, but not the obligation, to:
The rights described in the paragraph above are non-exhaustive, and we reserve the right to take any other action we reasonably deem appropriate.
PRIVACY POLICY
We care about data privacy and security. Please review our Privacy Policy at . By using the Platform, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use. Please be advised the Platform is hosted in the Hashemite Kingdom of Jordan.
If you access the Platform from the United States, European Union, Asia, or any other region with laws or other requirements governing personal data collection, use, or disclosure, then through your continued use of the Platform, you are transferring your data to the Hashemite Kingdom of Jordan, and you expressly consent to have your data transferred to and processed in the Hashemite Kingdom of Jordan.
TERM AND TERMINATION
These Terms of Use shall remain in full force and effect while you use the Platform. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF USE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE Platform (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF USE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE PLATFORM OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
If we terminate or suspend your Account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party.
In addition to terminating or suspending your Account, if required, we reserve the right to take reasonable and appropriate legal action, including civil, criminal, and injunctive actions.
CORRECTIONS
There may be information on the Platform that contains typographical errors, inaccuracies, or omissions that may relate to the Platform, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Platform at any time, without prior notice.
MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, revise, update, suspend, discontinue, remove or otherwise modify the Platform or the contents of the Platform at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on the Platform. We also reserve the right to modify or discontinue all or part of the Platform without notice at any time.
We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Platform.
We cannot guarantee the Platform will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Platform, resulting in interruptions, delays, or errors.
You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Platform during any downtime or discontinuance of the Platform.
Nothing in these Terms of Use will be construed to obligate us to maintain and support the Platform or to supply any corrections, updates, or releases in connection therewith.
GOVERNING LAW
These Terms of Use and your use of the Platform are governed by and construed in accordance with the laws of Hashemite Kingdom of Jordan.
DISPUTE RESOLUTION
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms of Use (each a “Dispute” and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally and in good-faith for at least 30 days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.
Any Dispute arising out of or related to this Agreement that cannot be resolved by informal and good-faith negotiations between the Parties, shall be settled by final and binding arbitration to be conducted by a single arbitrator in Amman, Jordan, pursuant to the applicable Jordanian Arbitration Law. The language of the arbitration shall be Arabic. The decision or award of the arbitrator shall be final, and judgment upon such decision or award may be entered in any competent court or application may be made to any competent court for judicial acceptance of such decision or award and an order of enforcement.
Notwithstanding the foregoing, we reserve the right to initiate any legal proceedings, including any actions for urgent, precautionary or protective measures, before the competent courts or bodies with respect to any (i) infringement concerning our intellectual property rights; (ii) violation of the applicable laws in the Hashemite Kingdom of Jordan, including without limitation the Electronics Crimes Law; and/or generally (iii) any other matter which the competent courts or bodies in Jordan retains to exclusives jurisdiction to hear or adjudicate.
Notice of any arbitration or legal proceedings shall be served to the email which you have entered or used to register your Account, and you hereby acknowledge and agree that any such notice shall be deemed valid and effective in all respects.
DISCLAIMER
THE PLATOFRM IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE PLATOFRM, SITE AND SERVICES (IF ANY) WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE PLATOFRM AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE CONTENT OF THE PLATFORM, SITE OR SERVICES (IF ANY) OR THE CONTENT OF ANY WEBSITES LINKED THERETO AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE PLATOFRM, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE PLATOFRM, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE PLATOFRM BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE PLATOFRM. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE PLATOFRM, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
LIMITATIONS OF LIABILITY
IN THE EVENT OF ANY PROBLEM WITH THE PLATFORM, THE SITE, THE SERVICES (IF ANY) OR ANY OF THEIR CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE THE USE THEREOF. IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
INDEMNIFICATION
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) you use of the Platform or the Services; (2) breach of these Terms of Use; (3) any breach of your representations and warranties set forth in these Terms of Use; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Platform with whom you connected via the Platform.
Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
USER DATA
We will maintain certain data that you transmit to or through the Platform for the purpose of managing the Platform, as well as data relating to your use of the Platform. Although we perform regular routine backups of data, the platform is not intended for use as means of storage of any data, and you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Platform. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Platform, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Platform, satisfy any legal requirement that such communication be in writing.
YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE Platform.
You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to the exchange of communications or notices by any means other than electronic means.
NOTICES
You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require the service of written or notarial notices or communications for any purpose.
MISCELLANEOUS
These Terms of Use and any policies or operating rules posted by us on the Platform from time to time constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision.
These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.
If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions.
There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of the Platform. You agree that these Terms of Use will not be construed against us by virtue of having drafted them.
You hereby waive any and all defenses you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.
CONTACT US AT
info@i2z.org
In order to resolve a complaint regarding the Platform or to receive further information regarding use of the Platform, please contact us at: [•]
Last updated on 10/4/2023
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